1. How do you contact tech support/service for this item?
You can contact COOAU service team: customer_service@cooau.com

2. How do I enable the loop feature, which is listed in the description of this product?
There is a "repeat" button on the remote control, when you watch a video or listen a song, enable the repeat function, which can play your files on a loop.

3. What does the mode button do?
Press repeatedly to switch the mode for AV IN or DVD.

4. Does this player get free games and why isn’t joysticks for sale on this site?
CU-101 provide game function. You can send email to us(customer_service@cooau.com), we will provide a ZIP game file including 180 classic games for you. We don't provide game controller, you can contact us to buy it.

5. Does it have anti-shock?
Yes. Its anti-shock function protects disc reading from being shocked.

6. Can this be charged through a usb port connected to a portable battery pack?
No. AC adapter or a car's cigarette lighter only.

7. Says region free, does that mean both pal and ntsc please?
The region free means that you can play normal discs from different countries/regions. And as for the PAL and NTSC, there are three TV ratios in the "TV type" setting, 4:3 PS, 4:3 LB and 16:9, if the original disc doesn't have a fixed ratio, you can choose the proper TV ratio, if the disc has the fixed ratio, this setting won't make difference, please notice that.

8. Can you hook this player to an IPhone to play apps?
As it doesn't have Bluetooth or WIFI function, it can't connect with phone.

9. Where is the Resume feature?
The portable DVD player has an "ok" button can help you resume playback, and remote has a Play/Pause button also can help you.

10. Can I charge this player in Europe? Is the voltage 100-240v?
Yes, the voltage is 100-240 V.

11. Is this a lithium battery？
Yes. It's very safe and durable.

12. Does this portable player support one button mute?
Yes. We have a mute button on the remote control.

13. Can you connect 1 or 2 other dvd players to watch same movie in car?
Yes, you can buy an 2in1 audio cable with three cuts to make this happen by connecting the "AV OUT" (first player with disc) and "AV IN" (second player without disc) on the player.

14. What size is the headphone jack? 3.5 mm or 5 mm?
Headphone jack size is 3.5mm. You can connect headphone enjoy video or voice.