1. How do I make the lights not turn on automatically?
2. Important Notes on Reducing False Alarms
3. What if the device prompts offline?
4. Does this camera support 7/27 recording?
Yes, you can choose 7/24 all day recording, motion detection, sound detection depending on your needs. You could choose up to 128G SD cards to record, and when the storage is full it supports new recordings to automatically overwrite previous recordings for loop recording, or you can choose to use the more convenient cloud storage (7 days free).
5. What should I do if the product does not recognize the SD card?
Please confirm the SD card requirements below:
6. Motion detection alarms are too frequent and often receive false alarms?
7. Motion alarm is delayed, no alarm, motion can not be detected?
Install the camera at a height of 2.5m with a tilt angle of 15degrees. And to ensure that:
8. Why does auto-tracking not turn back?
The detection function of auto-tracking is greatly affected by the location of the installation, please note that it should not be installed in the corner of the wall, otherwise the tracking detection may be affected by another very close wall, and should not be installed in a reflective, light source, metal products gathering place, which will affect the imaging and detection of the camera, and will greatly affect the wifi receiving signal; therefore, if you have any problems in the installation and use, please feel free to contact our professional customer service team one-on-one, we will answer you within 24 hours.